Raghav Jay

Led global technology platform delivery, driving strategic growth, stakeholder trust, and significant investment for a leading insurance firm.

• Secured and managed £2 million annual investment for two consecutive years, significantly accelerating global platform growth and strategic capability development.
• Expanded global platform implementations from 1 to 9 countries within 1.5 years, with 5 additional countries on track for 2026, establishing a robust global delivery model.
• Grew and led a 50-member, cross-functional team across multiple squads within 1.5 years, cultivating a high-performance culture focused on openness, respect, and user-centric delivery.
• Orchestrated a successful global delivery model, achieving 3-4 releases per month and 35-50 incremental releases annually, enhancing platform stability, reliability, and stakeholder trust.
• Championed user design thinking across all delivery functions (BAs, UX, QAs), redefining features as user journeys to significantly improve end-user experience and product relevance.

Managed a critical program for data risk remediation, ensuring enterprise platform integrity and successful client engagement.

• Directed and successfully completed a critical program to remediate data risks across enterprise platforms, ensuring compliance and enhancing data integrity for a major insurance firm.
• Managed complex stakeholder relationships, effectively communicating program progress and challenges to senior leaders, including direct reporting to the CTO.
• Applied strong commercial acumen to technology decisions, resource allocation, and risk management, optimizing program efficiency and outcomes.

Provided expert program management consulting, driving successful data risk remediation for a key client, Howden.

• Led a high-impact consulting engagement for a major client (Howden), successfully delivering a program focused on remediating significant data risks to enterprise platforms.
• Leveraged expertise in strategic planning and problem-solving to navigate complex client challenges, ensuring project success and fostering strong client relationships.

Managed a critical regulatory program within the banking sector, ensuring compliance and successful delivery.

• Spearheaded the successful delivery of a complex regulatory programme of work, ensuring full compliance and meeting critical deadlines within the banking sector.
• Managed cross-functional teams and senior stakeholders, effectively translating regulatory requirements into actionable project plans and deliverables.

Progressed through multiple roles from Lead Analyst to Delivery Manager, driving technology delivery and team leadership within a major banking institution.

• Managed and delivered technology projects, evolving from a Lead Analyst to a Delivery Manager over six years.
• Gained extensive experience in the banking sector, contributing to various initiatives and demonstrating continuous professional growth.
• Cultivated strong stakeholder relationships and managed expectations effectively across diverse teams.

Developed foundational technical skills as a developer, building a strong base for a career in technology leadership.

• Gained core software development experience, contributing to various projects and learning technical best practices.
• Developed an appreciation for continuous learning and the critical role of a supportive team environment in delivery.